Package FastStats service logs

The FastStats service logs are a key tool for diagnosing issues within Apteco software. Any jobs submitted to the FastStats Service via FastStats, PeopleStage, or Orbit are logged there. The jobs are highlighted as follows:

  • Amber: Warning

  • Red: Error

When Apteco asks for a copy of the Service Logs:

  1. Open the FastStats Configurator on the server, click on FastStats Services.

  2. Highlight the Service.

  3. Click View log.

  4. Click File, then Package log files.

A zip file is created for you to send back to Apteco.

The zip file Apteco contains the same files that the FastStats Configurator uses when you view the log. This allows Apteco to open the log with the FastStats Configurator.

Also contained within the zip file are a few text files that help Apteco know:

  • Your software release version

  • The FastStats Service settings in use

  • The Web Service settings