Troubleshooting

If you are using a web service based FastStats system and you drag and drop your Map onto your Selection, then the following Error Message is displayed:

The problem is likely to be restrictions on the types of file that your web server can deliver. If you click on the Debug Log, near the bottom of the log, then you may be able to find lines similar to the following:

Copy 
29/03/2011 11:39:45: Can't download Bing Map Key C:\Users\msuch\AppData\Local\Apteco\Discoverer\bing.key: Error downloading http://localhost/Discoverer/Binaries/Maps\bing.key
Got HTTP Error message NotFound (404)
29/03/2011 11:39:45: Can't download countries map shape file to C:\Users\msuch\AppData\Local\Apteco\Discoverer\Countries.shp: Error downloading http://localhost/Discoverer/Binaries/Maps\Countries.shp
Got HTTP Error message NotFound (404)
29/03/2011 11:39:45: Can't download countries map dbf file to C:\Users\msuch\AppData\Local\Apteco\Discoverer\Countries.dbf: Error downloading http://localhost/Discoverer/Binaries/Maps\Countries.dbf
Got HTTP Error message NotFound (404)

To fix this Error you need to:

  1. Add .key, .shp & .dbf files to your MIME Types.

  2. Navigate to Control Panel\All Control Panel Items\Administrative Tools\Internet Information Services (IIS) Manager.

  3. Click MIME Types.

  4. Click Add and enter the .key and the MIME type as: text/plain.

  5. Click OK.

  6. Click Add and enter the .shp and MIME type as: application/octet-stream.

  7. Click OK and repeat for .dbf.

  8. Once you have added the file extensions, restart your Web site.

  9. Finally, delete the Map in FastStats and retry dragging and dropping the Map on your selection to resolve the error.