Data security and privacy regulations

Data security

Encryption

Apteco Cloud storage, including all customer data in Apteco Cloud, is encrypted using the industry-standard AES-256 algorithm.

Apteco employee access to data

Apteco employees do not have access to Apteco Cloud customer data, other than when agreed by the customer to enable Apteco to provide the assistance a customer requires, e.g. when requested in a support ticket.

Backups

Backups of Apteco Cloud instances are regularly made, and the recovery process tested. The last three daily backups are retained and the last four weekly backups.

Data removal on termination / Right to erasure

Customer data on Apteco Cloud trial systems is deleted within 3 days of a trial ending. Data on Apteco Cloud a production system is deleted within one month of termination of the Apteco Cloud subscription ending.

Data privacy regulations

Apteco complies with GDPR and relevant other geographical privacy regulations as required. See our GDPR guide for more details.