# Package FastStats service logs

The FastStats service logs are a key tool for diagnosing issues within Apteco software. The FastStats Service logs any jobs you submit via FastStats, PeopleStage, or Orbit, highlighting them as follows:

- Amber: Warning
- Red: Error

## Creating a log package

When Apteco asks for a copy of the service logs:

1. Open the **FastStats Configurator** on the server and select **FastStats Services**.
2. Highlight the **Service**.
3. Select **View log**.
4. Select **File**, then **Package log files**.

This creates a zip file for you to send to Apteco.

## Contents of the zip file

The zip file contains the same files the **FastStats Configurator** uses to view the log. This lets Apteco open it directly with the FastStats Configurator.

The zip file also contains a few text files that provide Apteco with information such as your software release version.