# Dotdigital

Integration type: Pre-defined

## Supported functionality

### Upload

- **Upload**: You can upload a list to schedule then send using the ESP's own functionality
- **Upload & Broadcast**: You can upload a list to the ESP to broadcast immediately

### Broadcast

- **Email**: You can create an email broadcast in Orbit and PeopleStage
- **SMS**: You can create an SMS message broadcast in Orbit and PeopleStage

## Documentation

- [Dotdigital Integration Guide](<https://help.apteco.com/assets/pdfs/admin/D060T3X002_Dotdigital_Integration_Guide.pdf>)
- [Dotdigital Broadcaster Setup Pages](<https://help.apteco.com/assets/pdfs/admin/060_Broadcaster_Setup_Pages.pdf>)

For Dotdigital SMS, see [Dotdigital SMS](<https://help.apteco.com/en/admin/integration/sms/dotdigital/index.md>).

## Q2 2025 integration enhancement

The Dotdigital integration now uses API v3, which provides improved functionality and control over your communications.

### Key improvements

- **Unified contacts support**: improved contact list management and email address or mobile number keying
- **Enhanced email capabilities**: marketing batch sends and transactional individual sends with template support
- **Expanded SMS functionality**: marketing sends with `STOP` command support and operational sends with link shortening
- **Template flexibility**: use pre-defined SMS templates from Dotdigital or your own templates

### New functionality

#### Email communications

- **Marketing email sends**

  - Send batch emails using unified contacts keyed by email addresses
  - Retrieve URNs linked to contacts in the response gatherer
- **Transactional email sends**

  - Send individual emails using transactional email templates
  - Receive responses via webhook only

#### SMS communications

- **Marketing SMS sends**

  - Send batch SMS using unified contacts keyed by mobile numbers
  - System honours opt-outs automatically
  - Uses Dotdigital SMS templates
  - No link shortening or response handling available

  > **Note**
  >
  > For batch SMS sending, you must upload contacts only and then manually send the SMS to the address book.
- **Operational SMS sends**

  - Send individual SMS using your own templates
  - System doesn't honour opt-outs
  - Link shortening is available
  - System returns responses via webhook