Apteco SMS
With Apteco SMS in Orbit campaigns, you can instantly engage customers through personalised text messages.
The SMS template builder makes message creation easy, allowing you to personalise content, track character count, SMS credits, and preview messages.
Apteco SMS is ideal for urgent notifications, promotions, and reminders, offering flexible targeting to help you reach the right audience and improve customer experience.
Some benefits of Apteco SMS include:
-
Instant engagement: Reach customers immediately for time-sensitive alerts
-
High visibility: SMS goes directly to mobile inboxes, independent of internet access
-
Cost management: Track character usage and credits to control campaign costs
Example use cases
Order confirmation and updates
After a customer places an order, you can send an SMS confirmation to reassure them it was successful. Follow-up messages about dispatch and delivery provide customers with timely updates, keeping them informed about their order status in real-time.
-
Event reminders and alerts: Organisations hosting events can send SMS reminders to registered attendees with key details such as date, time, and location. A final-day reminder can boost attendance and reduce no-shows.
-
Customer satisfaction surveys: After a recent purchase or interaction, you can send customers an SMS survey link to gather feedback promptly.
-
Subscription renewal reminders: For subscription-based services, you can send SMS reminders ahead of renewal dates to notify customers of upcoming charges, helping to reduce involuntary churn.