Creating your message

To create a WhatsApp message:

1. Click the + icon between the Audience step and Exit Journey step.

   

2. Select WhatsApp Message.

   

3. Click + Add WhatsApp Message.

   

4. Name the WhatsApp Message, and click Create.

   

   Once you’ve created your WhatsApp message step, the message panel appears and you can begin editing.

5. Using the WhatsApp Channel dropdown, select the WhatsApp Channel that you wish to use.

   

6. Orbit now connects to Meta and brings back the templates that are available. Using the Message Name dropdown, select the Template that you wish to use.

   

Orbit then automatically detects if any personalisation is required for the template you chose.