Copy and reuse journey steps

You can copy and paste individual steps within your campaign journey and sections. Aside from your initial audience, you can reuse any journey step, including messages, interaction splits, audience splits, and time delays. The copied elements retain all personalisation and setup details. This approach helps save time, improves campaign consistency, and simplifies the creation of complex customer journeys.

Reusing journey steps

To copy and paste a journey step:

1. Open your campaign journey.

2. On the step you want to copy, click the ellipsis option menu, then click Copy.

   

   Note: A notification confirms when you have successfully copied steps to your Orbit clipboard.
   
   Click the red bin icon next to it to cancel the copy.

3. All available paste options now appear on your journey diagram.

   

   Paste the copied step into any suitable location within your campaign journey by clicking the clipboard icon.

   Note: You can paste steps from the main diagram into a section.

   The copied step retains all applied personalisation and settings.

4. You can also copy multiple steps within a campaign section and reuse that content elsewhere in your campaign journey.

   Go to your section, then click the ellipsis option menu.

5. Click Copy Section Steps.

   

6. You can now paste the steps as you would any other journey step.

Note: You cannot copy a path redirect step.