Recording communication history

You have the option to record communication history for your campaign. Not all campaigns need the communication history recording but if this campaign needs to be included in contact strategy rules for requires reporting on, then communication history needs to be recorded. Communication history records the individuals contacted, details of the campaign run, and any personalisation added.

To record communication history, ensure that the Record Communication History box is ticked.

To check whether the campaign is recording communication history after Publishing. View details of the Email step added.

The note on whether Communication history is being recorded updates accordingly.