Setting up your SMS channel

Before sending SMS campaigns from Orbit, you’ll need to set up your SMS channel in the Channel editor.

Creating your channel

To create an SMS channel:

  1. On the home screen, click your avatar in the top-right corner.

  2. Click Application Settings.

  3. Click Campaigning Channel Editor from the left-hand menu, then click Edit.

  4. To add a new SMS channel, click + Item.

    Give your channel a meaningful name and organise the folder structure.

  5. To edit an existing channel, find and click on the channel from the menu.

Note: You can delete or duplicate an SMS channel by clicking the option menu next to the channel.

You can now begin setting up your SMS channel.

Configuring your channel

To configure your SMS channel:

  1. 1. On the Basic Details tab, choose a meaningful name for your SMS channel.

  2. Select Apteco SMS from the Broadcaster dropdown.

  3. Enter the username provided when your Apteco SMS account was set up. This is also known as a Service Plan ID, an identifier provided to enable SMS sending.

  4. For the password, input the API token associated with your account.

    Note: This unique token is automatically generated when your Apteco SMS account is set up and authenticates your account.

  5. For the Mobile Variable, select the Actual Mobile Number variable from the list.

    Note: Make sure the number you add here doesn't have spaces, doesn't start with 00's, and has no brackets or dashes.

    Acceptable formats: +447123456789, 447123456789

  6. On the Parameters tab, enter the mobile number you want to use as the sender ID in the Sender box.

    This number is required as the identifiable sender and must be correctly formatted for successful delivery.

    • If the number was purchased as part of your account setup, enter it here.

    • Alternatively, if your organisation has a pre-existing sender number, use that number.

  7. On the Output Settings tab, set the Message Content Type to SMS Template.

    This selection enables the system to recognise your messages as SMS content without requiring additional configuration.

  8. Click Save All Changes.

The set up is now complete, and your SMS channel is ready for campaign use.

Building and managing SMS templates