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Troubleshooting

If you use a web-service-based FastStats system and drag your Map onto your Selection, the following error message may appear:

FastStats error message shown when map resource files fail to download

The problem is likely to be restrictions on the types of file that your web server can deliver. Select the Debug Log. Near the bottom of the log, you may find lines similar to the following:

Text Only
29/03/2011 11:39:45: Can't download Bing Map Key C:\Users\msuch\AppData\Local\Apteco\Discoverer\bing.key: Error downloading http://localhost/Discoverer/Binaries/Maps\bing.key
Got HTTP Error message NotFound (404)
29/03/2011 11:39:45: Can't download countries map shape file to C:\Users\msuch\AppData\Local\Apteco\Discoverer\Countries.shp: Error downloading http://localhost/Discoverer/Binaries/Maps\Countries.shp
Got HTTP Error message NotFound (404)
29/03/2011 11:39:45: Can't download countries map dbf file to C:\Users\msuch\AppData\Local\Apteco\Discoverer\Countries.dbf: Error downloading http://localhost/Discoverer/Binaries/Maps\Countries.dbf
Got HTTP Error message NotFound (404)

Fixing MIME type errors

To fix this error, add .key, .shp, and .dbf files to your MIME types in IIS:

  1. Navigate to Control Panel > Administrative Tools > Internet Information Services (IIS) Manager.
  2. Select MIME Types.
  3. Select Add and enter .key with MIME type text/plain.

  4. Select OK.

    Edit MIME Type dialog for .key extension

  5. Select Add and enter .shp with MIME type application/octet-stream.

    Edit MIME Type dialog for .shp extension

  6. Select OK and repeat for .dbf.

  7. Once you have added the file extensions, restart your website.

    IIS Manager showing Restart Website option

  8. Delete the Map in FastStats and retry dragging and dropping the Map onto your selection to resolve the error.