Package FastStats service logs

The FastStats service logs are a key tool for diagnosing issues within Apteco software. The FastStats Service logs any jobs you submit via FastStats, PeopleStage, or Orbit, highlighting them as follows:

• Amber: Warning
• Red: Error

Creating a log package¶

When Apteco asks for a copy of the service logs:

1. Open the FastStats Configurator on the server and select FastStats Services.
2. Highlight the Service.

3. Select View log.

   

4. Select File, then Package log files.

   

This creates a zip file for you to send to Apteco.

Contents of the zip file¶

The zip file contains the same files the FastStats Configurator uses to view the log. This lets Apteco open it directly with the FastStats Configurator.

The zip file also contains a few text files that provide Apteco with information such as your software release version.